The only 11-time Gartner UCaaS Magic Quadrant Leader with a Gartner-recognized CCaaS solution certified for Microsoft Teams
- Omnichannel handling and elevation with calling managed through Microsoft Teams
- Intelligent Interactive Voice Response (IIVR)
- Quality Management with speech and text analytics
- Improve customer experience by connecting agents with experts to expedite resolution times
- Increase agent engagement and efficiency as they effortlessly connect with the rest of the organization
- Build a strong contact center team through more seamless communication and collaboration
Features
- Solution certified for Microsoft Teams
- Unlimited voice calling to 48 countries
- Support for regulatory compliance initiatives with 8x8 Call Recording
- Skills-based routing with Teams user presence
- Real-time Expert presence in Teams
- Integrates with Dynamics 365, Salesforce, Zendesk, ServiceNow, and more
Prerequisites
- 8x8 X Series license that includes 8x8 Contact Center
- Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
- Microsoft 365 Phone System or Microsoft Teams Phone Standard
Security and Compliance
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies