Native Microsoft Teams PSTN calling powered by the 11-time Gartner UCaaS Magic Quadrant Leader
- Azure-based Direct-Routing-as-a-Service backed by an industry-leading platform-wide 99.999% uptime SLA
- Global full PSTN replacement in 58+ countries and optional unlimited calling plans
- Persona-based experiences with Quality Management analytics, AI-driven analysis, SMS/MMS*, and eFax
- Automated regulatory compliance call recording
- Integrates with over 50 business apps and non-Teams certified devices to maximize investments
- Powers the 8-time Gartner Magic Quadrant recognized 8x8 Contact Center, solution certified for Microsoft Teams
Features
- Inbound and outbound calls to / from the PSTN
- Inbound and outbound calls to / from an extension
- Calling Features (Ring Groups, Queue, Transfer, Voicemail, Hold, Recording)
- Contact Center “light” Features (Supervisor Barge, Monitor, and Whisper)
- SMS/MMS*, eFax, Call Recordings, Self-Service Call Queue Management through the companion 8x8 App for Microsoft Teams
- Support for 8x8-certified IP Phones, DECT, analog, and Teams Enabled Devices
- CRM integrations
- Call Recording
- Speech Analytics
- Quality Management
- Analytics for 8x8 Work
- 8x8 Contact Center, solution certified for Microsoft Teams
- Streamlined deployment through Admin Portal
*SMS/MMS available in select markets
Prerequisites
- 8x8 X Series license
- Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
- Microsoft 365 Phone System or Microsoft Teams Phone Standard
Security and Compliance
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies