Delight your customers
End-to-end automation means higher first contact resolution (FCR) for faster service.
8x8 Intelligent Customer Assistant
8x8 Intelligent Customer Assistant
Intelligent Customer Assistant is a powerful, user-friendly conversational AI solution that enables businesses to create simple to complex self-service experiences across all channels.
Reduce dependency on IT
Use graphical, click & add scripting to design and manage dynamic customer experiences.
Connect with ease
Choose from 50+ integrations for rapid extensibility and faster deployments.
Lower operational costs
Minimize ongoing maintenance costs with simple admin and tuning tools.
Delight your customers
End-to-end automation means higher first contact resolution (FCR) for faster service.
Reduce dependency on IT
Use graphical, click & add scripting to design and manage dynamic customer experiences.
Connect with ease
Choose from 50+ integrations for rapid extensibility and faster deployments.
Lower operational costs
Minimize ongoing maintenance costs with simple admin and tuning tools.
Delight your customers
End-to-end automation means higher first contact resolution (FCR) for faster service.
Reduce dependency on IT
Use graphical, click & add scripting to design and manage dynamic customer experiences.
Connect with ease
Choose from 50+ integrations for rapid extensibility and faster deployments.
Lower operational costs
Minimize ongoing maintenance costs with simple admin and tuning tools.
Delight your customers
End-to-end automation means higher first contact resolution (FCR) for faster service.
Reduce dependency on IT
Use graphical, click & add scripting to design and manage dynamic customer experiences.
Connect with ease
Choose from 50+ integrations for rapid extensibility and faster deployments.
Lower operational costs
Minimize ongoing maintenance costs with simple admin and tuning tools.
Effortless service. Proven results.
Effortless service. Proven results.
Effortless service. Proven results.
Effortless service. Proven results.
"Bringing the 8x8 Intelligent Customer Assistant to life in our environment was very easy because it’s already integrated with our existing 8x8 Contact Center system."
Rebecca Gordon
Digital Lead, Customer Experience & Digital Team, City of WestminsterRead full case study
"8x8 definitely has a winner with Intelligent Customer Assistant."
Gary Boucher
Partner Manager, AcerRead full case study
“8x8 Intelligent Customer Assistant will allow us to apply AI-enabled voice self-service to quickly resolve customer inquiries, with the ability to easily add new channels and agent-facing AI assistance as our company grows.”
Thomas Rocharz
Director of Contact Centers, Cape Air
Intelligent self-service built with the end in mind.
Gain real results with a chatbot solution both you and your customers trust for interactions that feel natural and end with positive resolutions.
Powerful AI at your fingertips
Design, manage, and tune self-service journeys all with simple clicks and easy navigation. Skip the complexity and jump right in to build highly scalable, always available experience.
Powerful AI at your fingertips
Design, manage, and tune self-service journeys all with simple clicks and easy navigation. Skip the complexity and jump right in to build highly scalable, always available experience.
Powerful AI at your fingertips
Design, manage, and tune self-service journeys all with simple clicks and easy navigation. Skip the complexity and jump right in to build highly scalable, always available experience.
Powerful AI at your fingertips
Design, manage, and tune self-service journeys all with simple clicks and easy navigation. Skip the complexity and jump right in to build highly scalable, always available experience.
Inbound/Outbound
Effortlessly route and handle all IB/OB customer interactions.
Digital
Easily connect with customers across their channel of choice.
Self-Service & Automation/AI
Greet customers with intelligent solutions that improve every experience.
Inbound/Outbound
Effortlessly route and handle all IB/OB customer interactions.
Digital
Easily connect with customers across their channel of choice.
Self-Service & Automation/AI
Greet customers with intelligent solutions that improve every experience.
Inbound/Outbound
Effortlessly route and handle all IB/OB customer interactions.
Digital
Easily connect with customers across their channel of choice.
Self-Service & Automation/AI
Greet customers with intelligent solutions that improve every experience.
Inbound/Outbound
Effortlessly route and handle all IB/OB customer interactions.
Digital
Easily connect with customers across their channel of choice.
Self-Service & Automation/AI
Greet customers with intelligent solutions that improve every experience.
Reporting & Analytics
Keep a pulse on every facet of your business.
Workforce Engagement Management
Activate agent potential with intelligent insights.
Reporting & Analytics
Keep a pulse on every facet of your business.
Workforce Engagement Management
Activate agent potential with intelligent insights.
Reporting & Analytics
Keep a pulse on every facet of your business.
Workforce Engagement Management
Activate agent potential with intelligent insights.
Reporting & Analytics
Keep a pulse on every facet of your business.
Workforce Engagement Management
Activate agent potential with intelligent insights.
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Find your plan
There's a plan for everyone. Mix and match to address your unique business needs in the most cost-efficient way.
Business Communications
Voice. Video. Chat.
Add Contact Center
Contact Center. Voice. Video. Chat.
Limited time offer! 25% OFF
X2
All-in-one voice, video and chat for larger teams
Unlimited users
Unlimited voice calling to 14 countries
HD video & audio conferencing for up to 500 active participants
Team chat
Microsoft Teams integration and more
X4
Advanced call handling and analytics
Everything in X2, plus:
Unlimited voice calling to 48 countries
8x8 Frontdesk for receptionists and operators
Supervisor analytics
Monitor, whisper and barge
Find your plan
There's a plan for everyone. Mix and match to address your unique business needs in the most cost-efficient way.
Business Communications
Voice. Video. Chat.
Add Contact Center
Contact Center. Voice. Video. Chat.
Limited time offer! 25% OFF
X2
All-in-one voice, video and chat for larger teams
Unlimited users
Unlimited voice calling to 14 countries
HD video & audio conferencing for up to 500 active participants
Team chat
Microsoft Teams integration and more
X4
Advanced call handling and analytics
Everything in X2, plus:
Unlimited voice calling to 48 countries
8x8 Frontdesk for receptionists and operators
Supervisor analytics
Monitor, whisper and barge
Find your plan
There's a plan for everyone. Mix and match to address your unique business needs in the most cost-efficient way.
Business Communications
Voice. Video. Chat.
Add Contact Center
Contact Center. Voice. Video. Chat.
Limited time offer! 25% OFF
X2
All-in-one voice, video and chat for larger teams
Unlimited users
Unlimited voice calling to 14 countries
HD video & audio conferencing for up to 500 active participants
Team chat
Microsoft Teams integration and more
X4
Advanced call handling and analytics
Everything in X2, plus:
Unlimited voice calling to 48 countries
8x8 Frontdesk for receptionists and operators
Supervisor analytics
Monitor, whisper and barge
Find your plan
There's a plan for everyone. Mix and match to address your unique business needs in the most cost-efficient way.
Business Communications
Voice. Video. Chat.
Add Contact Center
Contact Center. Voice. Video. Chat.
Limited time offer! 25% OFF
X2
All-in-one voice, video and chat for larger teams
Unlimited users
Unlimited voice calling to 14 countries
HD video & audio conferencing for up to 500 active participants
Team chat
Microsoft Teams integration and more
X4
Advanced call handling and analytics
Everything in X2, plus:
Unlimited voice calling to 48 countries
8x8 Frontdesk for receptionists and operators
Supervisor analytics
Monitor, whisper and barge
Request a Quote
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